This Shipping Policy applies to all orders placed on https://www.allstarsupply.sg and is operated by All Star Supply (“we”, “us”, or “our”).
Orders are typically processed within one to three business days after payment confirmation, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email and tracking information where available.
We currently ship within Singapore and to selected international destinations. Shipping availability and rates vary based on destination, package weight, and shipping method selected at checkout. All prices are listed in Singapore Dollars (SGD) unless stated otherwise.
Estimated delivery times for Singapore orders range from one to five business days. International orders generally take between five to fourteen business days, subject to customs clearance and local courier processing. Delivery timeframes are estimates only and may be affected by factors beyond our control, including courier delays, customs inspections, weather conditions, or public holidays.
For international shipments, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. All Star Supply is not responsible for delays or additional charges resulting from customs clearance processes.
Customers are responsible for ensuring that shipping information provided at checkout is accurate and complete. We are not liable for delays, failed deliveries, or additional costs arising from incorrect or incomplete address details.
If an order arrives damaged or is suspected to be lost in transit, customers must contact us within forty-eight hours of delivery or the expected delivery date, providing relevant order details and supporting evidence. Each case will be reviewed individually.
If a shipment is returned to us due to failed delivery attempts or incorrect address information, any re-shipping fees will be borne by the customer.
We reserve the right to amend this Shipping Policy at any time. Any changes will be published on this page with an updated “Last updated” date.
For shipping-related enquiries, please contact us at info@allstarsupply.sg or visit https://www.allstarsupply.sg.