FAQ

Browse www.allstarsupply.sg, select your desired items, choose the appropriate size or variation, and proceed to checkout. Once payment is successfully completed, you will receive an order confirmation email.

All payments on www.allstarsupply.sg are processed securely via HitPay. Available payment options supported by HitPay will be displayed at checkout.

Once an order has been processed or shipped, it cannot be modified or cancelled. If you need assistance, please contact us as soon as possible and we will review your request on a case-by-case basis.

Orders are typically processed within one to three business days. Delivery within Singapore generally takes one to three business days. International delivery may take three to seven business days, depending on destination and customs clearance.

Yes, we ship to selected international destinations. Shipping availability, rates, and estimated delivery times will be shown at checkout.

For international orders, any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

Once your order has been shipped, tracking details will be sent to your registered email address where available.

Please contact us within forty-eight hours of delivery with your order number and clear photos of the issue. We will review the case and assist accordingly.

For order-related or official enquiries, please email us at info@allstarsupply.sg. For quick questions or general enquiries, you may also reach us via WhatsApp at +65 9770 1168 or Instagram at @allstarsupply.sg. Our customer service hours are Monday to Sunday, 8:00 AM to 10:00 PM (Singapore Time), including public holidays. We aim to respond within one to two business days.

Your personal data is collected and used in accordance with our Privacy Policy and Singapore’s Personal Data Protection Act (PDPA).